Rhett (shop manager) is an expert in BMWs. First time they work on your car, even if you take it in for a single/specific reason, they’ll do a full digital inspection and upload pictures of any defects or imperfections, commentary on what repairs or service they’d recommend, and a “priority” (urgent, imperfect but not urgent, and all good), and estimated pricing (parts and service). After that, they’ll call you to talk you through the inspection over the phone, and you’ll pick and choose what you want them to do. Everything thus far was done for free, and Rhett was very practical / commercially minded (ie honest, respectful, and not pushy in the least). They ended up nailing the price estimate (which was totally reasonable, especially compared to what you’d pay at the dealer), they turned around all the repairs in 2 days (mine involved multiple new parts, which they either already had in inventory or procured overnight). Service was excellent, and high quality. Highly recommend for any BMW owners out there looking for a local high quality shop that knows their stuff backward and forward.
David, Thanks for the review! Rhett worked hard to make our digital inspection what it is. Duncan
- Terry Sayther Automotive